Privacy Policy

Pixel8 Production (“Pixel8,” “we,” “us,” or “our”) provides done-for-you video editing subscription services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit pixel8production.com (the “Site”) or use our services.

By accessing the Site or engaging our services, you agree to the practices described in this policy. If you disagree with any part, please discontinue use and contact us at prakhar@pixel8production.com.

We use the information we collect to:

• Respond to enquiries and provide our services
• Schedule and conduct discovery calls
• Onboard and manage client accounts
• Send service-related communications (invoices, delivery notifications, review links)
• Send marketing communications, where you have opted in or where permitted by applicable law
• Improve our website and services through aggregate analytics
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal information includes:

• Contract performance: processing necessary to deliver our services to you
• Legitimate interests: operating and improving our business, preventing fraud, and marketing to existing clients
• Consent: where you have expressly opted in to marketing communications
• Legal obligation: where we are required to process data by applicable law

We use cookies and similar tracking technologies to improve your experience on the Site. Cookies are small files stored on your device.

You can control non-essential cookies through your browser settings or by declining the cookie banner when first visiting the Site.

We share your personal information only in the following circumstances:

• Service providers: companies that help us operate (e.g., Calendly for scheduling, email service providers, cloud storage). These providers process data only on our instructions and are bound by appropriate data protection agreements.
• Legal requirements: where required by law, court order, or governmental authority.
• Business transfers: if Pixel8 is acquired, merged, or substantially all assets are sold, your information may be transferred as part of that transaction.

We do not share client content (footage, drafts, or deliverables) with any third party outside the individuals assigned to deliver your service.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Contact and communication data: up to 3 years from last contact
• Client account and project data: for the duration of the engagement plus 2 years
• Billing records: 7 years (legal requirement in most jurisdictions)
• Analytics data: aggregated and anonymised after 26 months

You may request deletion of your data at any time (see Section 9 - Your Rights).

Pixel8 serves clients globally. Your data may be transferred to and processed in countries other than your own, including countries that may not provide the same level of data protection as your jurisdiction.

Where we transfer data outside the EEA or UK, we ensure appropriate safeguards are in place - such as Standard Contractual Clauses (SCCs) or equivalent mechanisms - as required by applicable data protection law.

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your personal data (“right to be forgotten”)
• Portability: receive your data in a structured, machine-readable format
• Restriction: request that we limit how we process your data
• Objection: object to processing based on legitimate interests, including direct marketing
• Withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, email prakhar@pixel8production.com with the subject line “Privacy Request.” We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These include access controls, encrypted file transfer, and regular security reviews.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Where changes are material, we will notify active clients by email. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

For questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:

Pixel8 Production
Email: prakhar@pixel8production.com